Help & FAQ
How bidding works, what you actually pay, and how to get your winnings home from Miller Road.
The page updates as bids land, and you're texted the second you're outbid.
A card on file is required to bid. It's untouched unless the timer ends your way.
Book your own time online and collect at 4357 Miller Rd, Flint, MI 48507.
The basics: how a lot goes from listed to sold.
Every lot shows its starting bid and runs until its posted end time. The highest bid when the clock hits zero wins. The page updates live, so you never have to refresh to see where things stand.
Two ways to bid on any lot: tap Bid to go one step above the current price, or set a max bid and the system bids for you.
Increments scale with the price — small lots move in small steps, big lots in bigger ones. The bid button always shows the exact next bid, so there's never math to do.
A bid in the final moments pushes that lot's end time out a little, so nobody gets sniped at the buzzer. It keeps things fair for the person who was leading and the person who just bid. The new end time shows on the page the moment it changes.
No. A bid is a handshake. Once it's placed it stands, so bid what you're comfortable paying. If you're unsure, set a max bid instead of tapping through increments.
We text you, and the item page shows it in red until you're back in front. My Bids lists everything you're winning and losing at a glance.
No. Bids show up as numbered entries, never your name or contact info — and your max bid is never shown to anyone.
Set it once. The system holds the line while you get on with your day.
The most you'd pay for a lot. You enter it once; from then on the system places the smallest bid needed to keep you in front — every time someone else bids, instantly, right up to your number and never past it.
If nobody pushes you, you win for less than your max. If someone sets a higher max than yours, you're outbid and we text you so you can decide whether to go higher.
The lot sits at $20. You set a max of $85. The system bids $22 for you. Someone else bids $25; it answers with $27. Nobody else shows up, so the lot closes at $27. Your other $58 stays in your pocket.
Completely. Other bidders only ever see the current price. Your ceiling is between you and us.
You can raise it any time from the item page. It can't be lowered or cancelled once set — like any bid, it stands — so pick a number you're comfortable paying.
No surprises at checkout. Here's the whole bill.
Only if you win, and only when the auction closes. Placing a bid does not charge you. Losing does not charge you. The item page shows your total — bid, buyer's premium, per-item fee and sales tax — before you commit, so the number you see is the number you pay.
Yes — the item page breaks it down for you: your winning bid, plus the buyer's premium, a small per-item fee and Michigan sales tax where they apply. The total is always shown before you bid.
It keeps the room honest. Everyone who bids can pay, so winners are real and lots don't get tied up. Cards are stored by Stripe; we never see or keep your card number.
You'll get a text with a link to fix your payment — use the card on file or add a new one. Lots that go unpaid for too long may be forfeited.
All sales are final. Lots are sold as described and photographed. If something is genuinely not as listed, call us at (810) 484-0695 and we'll make it right.
One spot in Flint, your own appointment, in and out in minutes.
At our Flint location: 4357 Miller Rd, Flint, MI 48507. Book a time that suits you on the Pickup page — everything you win before that appointment rides along on it automatically.
Check in from your phone when you leave the house — staff see you on the board instantly and have your order ready at the door when you pull up. Your dashboard shows where your order is staged when it's ready.
Not right now. Everything is local pickup, which is a big part of how the prices stay where they are.
Book your pickup within 7 days of winning — we'll remind you by text before anything is at risk. If life gets in the way, call us at (810) 484-0695 and we'll work something out.
Bring a friend, knock $5 off your next bill.
Share your invite link from the Bid Bucks page. When a friend signs up through it, wins a lot, and their payment goes through, you earn a $5 coupon. It comes off your next winning bill automatically — nothing to type in.
Up to five friends, so up to $25. One coupon per bill, on bills of $5 or more.
Inviting yourself, or accounts that share your phone number or card. Bid Bucks have no cash value and can't be transferred.
Profile, notifications, and signing in without a password.
With your email — we send a one-time code, you type it in, you're in. No password to remember or forget.
From My Account. Keep your phone number current: outbid alerts, win notices and pickup reminders all go by text.
My Bids: active bids, wins, payment status and what's waiting for pickup — all in one place.
No. An account, a phone number and a card on file are what make every bid in the room real. Signing up takes about a minute.
